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Top 10
Questions Tenants Ask
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When is my rent due and where can I pay my rent?
Rent is due on the 1st of each month and is considered late at midnight on
the 3rd.
Late rent is only accepted in cash, cashier’s check, or money order
and MUST include ALL late fees.
Rent can be paid by mail or in person at: 1401 N Central Expwy #108
Richardson TX 75080
Our office is open Monday through Friday from 9AM to 5PM If the office is
closed, please use
the video monitored LOCKED box to the right of the front door.
Please specify your rental address in the memo field of your check.
Acceptable forms of “on-time” rent payment are personal checks, Cashier’s
Checks or Money
Orders. Rent can also be paid by
credit card or auto debit at
www.paylease.com.
2.
How do I get help for a maintenance problem?
All maintenance requests must be made in writing. You may submit your request
through our website
www.TeamAthey.com
or by emailing
propertymanager@teamathey.com.
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How long should I wait to hear back from someone regarding a maintenance
problem?
In a non-emergency situation, please allow three days. If you have not heard
from our office or our
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vendor in three days, please contact the property manager directly.
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What do I do in an emergency?
If this is an after hours emergency, please call our 24 hour emergency
voicemail 972-331-8906.
(Examples of emergencies are active water leaking, flooding, heater not
working, sparks from appliances,
fire, gas odors etc.)
**For FIRE, GAS or Natural Disasters, call 911 First!**
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What am I responsible for maintaining?
Residents are responsible for changing heat and air filters monthly.
Installing fresh smoke detector
batteries at least twice each year or more frequently as needed. Light bulbs
also need to be maintained
by the residents. In certain situations, yard maintenance may be required.
Please refer to your individual residential lease.
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Do I need approval to paint or change something in the home I am renting?
Any and all changes or modifications to the property must be requested in
writing to your property manager.
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Do I need renter’s insurance?
It is highly recommended that all residents carry enough insurance to cover
themselves and their personal
property. Please consult with your insurance agent for specific details.
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What happens if I need to move before the end of my lease?
Please refer to your copy of your residential lease. Contact your property
manager as soon as possible to
discuss this situation in detail.
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What do I do if I need to move out?
It is required that you provide 30 days notice in writing. You can mail this
notice through US MAIL, email,
drop it off at our office, or fax to 469-916-1203
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What happens if only one roommate wants to move out?
Contact your property manager directly for the necessary forms to remove one
roommate from the lease
paperwork and/or have a new roommate added. Your property manager will
discuss the lease re-write fee
as well as the procedures for handling the security deposit.
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